This Agreement covers the cases where the BUYER (Consumer) wishes to purchase by placing an order on the SELLER’s https://www.bienfeel.com/ electronic commerce website (“INTERNET SITE”), including the cases where he/she makes transactions with the application on his mobile device. regulates the rights and obligations of the parties regarding the sale-delivery of the specified product/service (“Product/Products”) to the BUYER and other issues. After the BUYER approves this Agreement on the WEBSITE, the price and expenses of the Product(s) ordered are collected by the payment method he/she chooses.
Article 1: PARTIES
SALES PERSON :
Title : Zeren Tasarım Ve Tekstil Limited Şirketi
(Mersis No: )
Address : Gürsel Mh. Gürol Sk. No:3/A Kagithane / Istanbul
Phone : +90 (212) 294 44 01 (Customer Service)
+90 (539) 688 38 10
E-Mail : info@bienfeel.com
Bank Account : TR86 0001 0009 1797 5302 8450 01 Ziraat Bankası Kağıthane Branch [Turkish Lira (₺) Account]
TR59 0001 0009 1797 5302 8450 02 Ziraat Bank Kağıthane Branch [USD Dollar ($) Account]
Tax No: 9981553707
Mersis No:
Seller Representative (if any):
Open : Address of the Seller Representative (if any):
BUYER (CONSUMER):
Name, Surname / Title:
Address :
Telephone :
Email :
Article 2: CONTRACTUAL PRODUCT, PRICE, PAYMENT AND DELIVERY
The Type and Type, Quantity, Brand/Model/Color, Unit Price(s) and Sale Price of the Products (goods/services) and Delivery Information including the Payment (collection) Information and the place of delivery notified by the BUYER are as follows. If the courier company that will make the delivery does not have a branch in the BUYER’s location, the BUYER must receive it from another nearby branch to be notified by the SELLER (Necessary information will be provided to the BUYER by e-mail/mail, SMS or telephone). Other matters related to delivery are specified in Article 7 of the Contract below.
PRODUCT UNIT PRICE (TL) UNIT TOTAL (TL)
Brand, Product, Color, Size etc. ____ TL _ ___ TL
Gift voucher / Paracik / _______ total ___ TL
Order processing and shipping-shipping fees ___ TL
ORDER PAYMENT TOTAL (VAT Included) _____ TL
Payment (Collection) Information
Payment Method-Means: (Credit Card / Credit Card at the Door or Cash Collection)
[Card Type Visa….
Card number ….
Payment Credit Card …
Installment/Single Payment to Credit Card .
Total amount … ]
Delivery Information :
Name, Surname / Title:
Address :
Telephone :
Email :
Billing Information :
Name, Surname / Title:
Address :
Telephone :
Email :
If the BUYER chooses the delivery method from the Bien Feel Store that he/she chose during the order, the product will be delivered to the delivery point chosen by the BUYER within 30 days at the latest by the logistics company that will deliver the product to the selected Bien Feel Store. After the product is left at the delivery point, the BUYER will receive the product between 10.00-22.00 hours within 14 working days at the latest with the code sent to the phone number / e-mail address that the BUYER has notified / registered on the WEBSITE. If the BUYER does not receive the product within this period, it will be deemed to have returned the product and the product price will be returned to the credit card/bank account from which the order was made. There is no delivery method from Bien Fe Store in the option service. The BUYER can call the customer service number “+90 (212) 294 44 01” free of charge to get information about their orders and submit their complaints and send a written notification to the “info@bienfeel.com” e-mail address.
Article 3- ISSUES THAT THE BUYER WAS INFORMED BEFORE
The BUYER confirms that he has been informed about the following issues by seeing and examining all the general-specific explanations on the relevant pages-sections of the WEBSITE, before the BUYER accepts this Agreement on the INTERNET SITE and is placed under the obligation to make an order or a payment. – The SELLER’s title and contact information and up-to-date introductory information, – The sales process stages during the purchase of the product(s) from the WEBSITE, and the appropriate tools-methods for correcting the incorrectly entered information, – Professional Chamber of which the SELLER is a member ( ITO-Istanbul Chamber of Commerce) and electronic contact information (Telephone: 4440486, www.ito.org.tr) that can be obtained by the ITO’s rules of conduct regarding the profession – Confidentiality, data usage-processing and BUYER applicable to the BUYER information applied by the SELLER. Electronic communication rules to the SELLER and the permissions given by the BUYER to the SELLER in these matters, the legal rights of the BUYER, the rights of the SELLER and the use of the rights of the parties, – Shipping restrictions stipulated by the SELLER for the Products, – For the Product(s) subject to the contract With the payment method-means accepted by the SELLER, the basic features-qualities of the Products, the total price including taxes (the total price to be paid by the BUYER to the SELLER, including the related costs), – The methods regarding the delivery of the Products to the BUYER and the shipping -Know about delivery-shipping costs
– Other payment/collection and delivery information about the Products and the performance of the Contract, commitment-responsibilities of the parties in these matters, – Products and other goods-services for which the BUYER has the right of withdrawal, – The BUYER has the right of withdrawal In cases where the terms, duration and procedure of using this right, the BUYER will lose the right of withdrawal if the right is not used within the time limit, The BUYER’s request for withdrawal may not be accepted and he will be liable to the SELLER in any case, and in cases where the SELLER accepts, he/she may collect an amount that he/she deems appropriate according to the said disorder or change, with deduction (offset) from the refund to be made to the BUYER, how to return the Products to the SELLER in cases where available, and all related financial issues (including the ways of return, the cost and the refund of the Product price, and the discounts and deductions that can be made for the reward points earned/used by the BUYER during the return), – In case the BUYER is a legal person cannot use “consumer rights”, especially the right of withdrawal, for the Products purchased for commercial or professional purposes (for example, bulk purchases are deemed to be of this nature), Since it is sent to the BUYER by e-mail after being approved and installed on the SITE, it can be stored and accessed for the period requested by the BUYER, and the SELLER can keep it for three years. – In case of dispute, the BUYER can submit his/her complaints to the SELLER with the contact information and legal applications to the District/Provincial Arbitration Committees and Consumer Courts in accordance with the relevant provisions of the Law No. 6502.
— The BUYER can call the customer service number “+90 (212) 294 44 01” free of charge to get information about his order and submit his complaints and send a written notification to the “info@bienfeel.com” e-mail address.
Article 4- RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from this Agreement without giving any reason and without paying any penalty within fourteen (14) days from the date of receipt of the Product. However, legally, there is no right of withdrawal in the contracts regarding the following goods/services, even if they have not been used/used: The BUYER can only deliver the product to be returned to the cargo companies with which the SELLER has an agreement. Returns and transportation costs of products delivered to the SELLER by any cargo company other than these cargo companies are not accepted. Returns will be made with the original box or packaging, and the original box / packaging is damaged (for example, the product with a shipping label attached on the original box and / or a product that has lost its resaleability feature and purchased by another customer. Returns of undeliverable products are not accepted. The BUYER sends the product to the SELLER together with the original delivery note and a petition containing the reason for the return. If the BUYER wishes to cancel the order, it is required to request a cancellation via the e-mail address, telephone number or +90 (212) 294 44 01″ customer service number. Thereupon, the SELLER notifies the BUYER via e-mail that the cancellation process has taken place. It should be noted that if the product is not delivered to the cargo in the cancellation process, the entire fee will be returned by the method carried out by the transaction, and if the product is delivered to the cargo, a refund is made to the BUYER by deducting the cargo fee.
a) Goods prepared in line with the special requests of the BUYER or his personal needs (including those that are customized to the person / personal needs by making changes or additions, special Products imported / supplied from the country or abroad based on the BUYER’s order) b) cosmetics, etc. with chocolate etc. perishable or expired goods, such as foodstuffs
c) cosmetics, swimwear, underwear products, etc. Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and which are not suitable for return in terms of health-hygiene
d) goods that are mixed with other products after delivery and cannot be separated due to their nature
e) Books, CDs, DVDs, audio and video recordings, software, etc., whose protective elements such as packaging, tape, seal, package have been opened. all kinds of digital products and computer consumables; vi) all services performed instantly in the electronic environment and all kinds of intangible goods delivered instantly to the consumer
f) goods or services whose price changes depending on the fluctuations in the financial markets and which are not under the control of the seller/supplier,
g) periodicals such as newspapers and magazines, other than those provided under the subscription agreement
h) return on a specific date or
The service of accommodation, transportation, car rental, food and beverage supply, and leisure time for entertainment or relaxation.
i) Services started to be performed within the period of the right of withdrawal with the approval of the BUYER, and
j) other goods and services that are generally considered outside the scope of distance sales in accordance with the relevant legislation, and the cases where the BUYER makes purchases for commercial/professional purposes. In cases where it is possible to use the right of withdrawal, the BUYER is liable by law for the changes and deteriorations that occur if the BUYER does not use the goods in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there is a change or deterioration due to the fact that the Product is not used in accordance with the instructions for use, technical specifications and operation until the withdrawal date, the BUYER may lose its right of withdrawal; In cases where it is accepted by the SELLER, a discount is made from the price of the product to be returned, up to the change / deterioration. In cases where there is a right of withdrawal, it is sufficient for the BUYER to send a clear notification to the SELLER (verbally/written to the above-mentioned contact addresses) within the legal 14-day period, indicating that the BUYER has exercised its right of withdrawal. In case the aforementioned right is exercised within the time limit, it is obligatory to send the Product to the above address of the SELLER within a maximum of ten (10) days, at the BUYER’s expense. If a contracted courier company is specified for product returns on the WEBSITE, the BUYER can send the Product from a branch within or outside the District where it is located, in this case, no cost will be charged to the BUYER. In this return process, the product must be delivered complete and undamaged with its box, packaging and standard accessories, if any. In addition, as per the tax legislation, in addition to the cases where a Return Invoice must be issued by the BUYER by law, the following section regarding the return will be filled in and signed on the invoice to be returned with the Product. Order returns whose invoices are issued on behalf of institutions (legal entities) will not be accepted unless a Return Invoice is issued). “The address to which the product will be returned, the SELLER’s address / the address of the courier company delivered for the return.” Provided that the above-mentioned requirements are fulfilled by the BUYER, the product price and, if any, the delivery costs of the Product to the BUYER are returned to the BUYER in accordance with the payment instrument used when purchasing the Product, within 14 days from the date of receipt of the withdrawal notice to the SELLER. is done. The BUYER’s legal rights-responsibilities after the withdrawal period regarding the Products and the SELLER’s contractual and legal rights and obligations from the BUYER, including the findings regarding the award points, are also present and valid. In cases where the performance of the seller’s goods/services becomes impossible; In the event of force majeure, impossibility of performance or extraordinary circumstances that prevent delivery, it notifies the Consumer within 3 (three) days from the date of learning. In this case, the Seller returns all collected payments, including delivery costs, to the Consumer within 14 (fourteen) days at the latest from the date of notification.
ARTICLE 5 – SPECIAL CONDITIONS TO BE APPLIED WHEN THE BUYER EARNS REWARD POINTS AND/OR PAYS THE SELLER USING REWARD POINTS WHEN PURCHASING THE CONTRACTUAL PRODUCT
5.1. Between an organization that earns award points, etc., and the BUYER and SELLER, discounts, etc. In the presence of a current agreement-contract that allows the purchaser to provide such an award point, due to the said agreement of the SELLER and the contract with the mentioned organization, the BUYER has such an award point due to the transaction subject to this Agreement, the cancellation of this Agreement and the termination of the contract by other means. In cases where a refund is made to the BUYER with the cancellation of the order, the amount (monetary value) of the reward points, gifts and similar earned by the BUYER with the purchase subject to this Agreement is taken back from the BUYER. as follows; unless a different method is foreseen in the SELLER’s agreement with the relevant institution, if the BUYER has sufficient other reward points (excluding the reward points earned by the shopping subject to this Agreement) at the mentioned institution-system, first of all, those award points are not available. is made by deducting (deducting) in cash from the price to be returned by the SELLER to the BUYER.
5.2. Payment to the SELLER by the BUYER in the purchase of the Product subject to this Agreement is partially / completely reward points, etc. if the product purchased in this way is to be returned to the BUYER in accordance with the relevant provisions of this Agreement, the reward point used by the BUYER in the SELLER when purchasing the Product on the WEBSITE, and similar items can be returned to the BUYER (again as points), unless the SELLER has a different agreement with the relevant institution.
5.3. In cases where unfair reward point gain or use is determined by the BUYER in any way, a valid
As a general rule, the monetary value-amount of the said award points may be collected by the SELLER from the BUYER (by credit card, cash and other legal methods). This provision is also valid for the price of the goods given as a gift to the BUYER by the SELLER as a result of the application of such a system.
5.4. Other matters related to the acquisition and use of award points and the like are subject to the provisions of the agreements-contracts between the said institution and the BUYER and the SELLER, and where relevant, the SELLER may use all certain rights-authorities before the BUYER and the organization, both here and in the aforementioned contract-agreements, It may also perform related transactions on behalf and/or account of the specified organization and/or other workplaces in the same system.
5.5. Reward points, gift certificates, etc. earned from the SELLER or used by the SELLER. Cash money requests in return are not accepted under any circumstances.
5.6. The SELLER accepts no liability for the disputes between the BUYER and the above-mentioned organizations and any material, legal, financial and non-financial consequences thereof; The above provisions are valid and reserved.
5.7. The above provisions, if any, are applied by analogy in the acquisition and use of reward points obtained by the Consumer directly from the SELLER. All consumers who earn reward points from the WEBSITE/SELLER or use reward points etc. in their payments to the SELLER, thus, the BUYER accepts the above special conditions (also).
ARTICLE 6 – RULES ON SECURITY-PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL AND INTELLECTUAL RIGHTS
Confidentiality rules-policy and conditions, the current principles of which are stated below, apply for the protection, confidentiality, processing-use of information, communications and other issues on the INTERNET SITE. 6.1. The necessary precautions for the security of the information and transactions entered by the BUYER on the WEBSITE have been taken in the system infrastructure of the SELLER, within the scope of today’s technical possibilities according to the nature of the information and transaction. However, since the said information is entered from the BUYER’s device, it is the BUYER’s responsibility to take the necessary precautions, including those related to viruses and similar harmful applications, so that they are protected by the BUYER and cannot be accessed by unrelated persons. 6.2. The information obtained during the BUYER’s membership in the WEBSITE and during his shopping is transferred to the SELLER, Beymen Perakende ve Tekstil Yatırımları A.Ş., (Beymen, Beymen Club) and Beymen İç ve Dış Tic. Inc. For electronic and other commercial-social communications to be made with the Company for all kinds of information, advertisement-promotion, promotion, sales, marketing, store card, credit card and membership applications, it can be recorded indefinitely or for a period to be determined by the specified ones and their successors, printed/magnetic It can be stored in archives, updated when deemed necessary, shared, transferred, transferred, used and processed in other ways. These data can also be forwarded to the relevant authorities and courts when required by law. The BUYER consents and gives permission for the use, sharing, processing of existing and new information, personal and non-personal, in accordance with the legislation on the protection of personal data and electronic commerce legislation, and to make commercial and non-commercial electronic communications and other communications. 6.3. The BUYER can always stop the data usage-processing and/or communications by reaching the SELLER through the specified communication channels. According to the clear notification of the BUYER on this matter, personal data transactions and/or communications to the party are stopped within the legal maximum period; In addition, if he wishes, his information, other than what is legally required and/or possible, is deleted from the data recording system or anonymized in an anonymous way. If the BUYER wishes, he/she may object to the emergence of a result against him/her by means of transactions related to the processing of his/her personal data, the persons to which it is transferred, correction in case of incomplete or incorrect information, notification of the corrected information to the relevant third parties, deletion or destruction of the data, analysis with automatic systems, You can always apply to the SELLER through the above communication channels and get information on issues such as the elimination of damage in case of damage due to the processing of the SELLER. Applications and requests in these matters will be fulfilled within the legal maximum period or may not be accepted by explaining the legal reason to the party. 6.4. Regarding all kinds of information and content belonging to the WEBSITE and their arrangement, revision and partial/full use; Except for those belonging to other third parties according to the SELLER’s agreement; All intellectual and industrial rights and property rights belong to the SELLER. 6.5. The SELLER reserves the right to make any changes it deems necessary on the above issues; These changes will become effective as soon as they are announced by the SELLER on the WEBSITE or by other appropriate methods. 6.6. INTERNATION
On other sites accessed from T SITE, their own privacy-security policies and terms of use are valid, the SELLER is not responsible for any conflicts that may occur and their negative consequences.
Article 7- GENERAL PROVISIONS
7.1. The product subject to the contract is delivered to the BUYER or the third person/organization at the address indicated on the WEBSITE, provided that the legal 30-day period is not exceeded, in accordance with the principles set forth in the article 2 of this Contract. The SELLER sends and delivers the Products through the contracted cargo company for its shipments. In the event that this cargo company does not have a branch at the location of the BUYER, the BUYER must receive the Product from another nearby branch of the cargo company notified by the SELLER. Products in stock are delivered to cargo within three (3) working days at the latest from the date of order. However, if there are products with a campaign in the same order, the campaign is expected to end, and then, within 3 (three) working days at the latest, all the Products subject to the order are delivered to the cargo company to be delivered to the person and address specified by the CONSUMER during the order. Cargo Companies deliver the shipments received from the SELLER to the BUYERS within an average of 3 (three) working days under normal conditions, depending on their distance.
7.2 In general and unless expressly stated otherwise, the delivery costs (shipping fee, etc.) belong to the BUYER. The SELLER may not reflect all or a part of the delivery costs in question to the BUYER, depending on the campaigns it carries out at the time of sale and announced the terms on the WEBSITE.
7.3. In the event that the BUYER is not personally present at the address at the time of delivery of the products and the persons at the address do not accept the delivery, the SELLER shall be deemed to have fulfilled its obligation in this regard. In the event that there is no one to take delivery at the address, it is the BUYER’s responsibility to follow up the shipment of the products by contacting the cargo company. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not present at the address or does not accept the delivery. In these cases, any damages arising from the late delivery of the Product by the BUYER and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the SELLER belong to the BUYER.
7.4. The BUYER is responsible for checking the Product as soon as he receives it and when he sees a problem in the Product caused by the cargo, not accepting the Product and keeping a report to the Cargo company official. Otherwise, the SELLER will not accept responsibility.
7.5. Unless otherwise stipulated in writing by the SELLER, the BUYER must have paid the price in full before receiving the Product. If the price of the Product is not fully paid to the SELLER before delivery in cash sales, and the installment amount due in installment sales is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product. If, for any reason, after the delivery of the product, the Bank/financial institution to which the credit card is processed does not pay the Product price to the SELLER or demands a refund of the price paid, the Product shall be returned to the SELLER by the BUYER within 3 days at the latest. If the non-payment of the product price is caused by the BUYER’s fault or negligence, the shipping costs will be borne by the BUYER. All other contractual-legal rights of the SELLER, including the follow-up of the Product price without accepting the return, are reserved separately and in any case. In order to avoid any hesitation; The BUYER’s sales price is paid by the credit card, installment card etc. owned by banks (including financial institutions). In cases where the card is paid with, all the facilities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuer; Product sales realized within this framework and for which the SELLER collects the price all in one or step by step, are not sales on credit or installments for the parties of this Agreement, they are cash sales. The legal rights of the SELLER in cases deemed to be sales in installments by law (including the right to terminate the contract in case the installments are not paid and/or demand the payment of the remaining debt together with the default interest) are available and reserved within the framework of the relevant legislation. In case of default of the BUYER, monthly default interest is applied as stipulated by the applicable laws.
7.6. If the product cannot be delivered within the legal maximum 30 days due to extraordinary circumstances (such as weather opposition, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER informs the BUYER regarding the delivery. In this case, the BUYER can cancel the order, order a similar product or wait until the end of the extraordinary situation.
7.7. If it is understood that the SELLER cannot supply the Product subject to the Contract, within three (3) days from the date of learning about this situation, on the condition that he informs the BUYER in accordance with the law and receives his verbal / written approval, another good / service with equal quality-price may be offered.